Privacy policy-1

Last Revised

February 4, 2026

I. Policy Overview

electroshop (hereinafter referred to as "we", "us", "our") attaches great importance to the security and privacy protection of users' (hereinafter referred to as "you") personal information. This Privacy Policy (hereinafter referred to as the "Policy") is intended to clarify the methods and scope of collecting, using, storing, disclosing and protecting your personal information by us through the official independent website (hereinafter referred to as the "Website"), as well as your relevant rights and obligations. Your access to and browsing of this Website, registration of an account or purchase of products/services indicates that you have fully read, completely understood and unconditionally agreed to be bound by this Policy. If you do not agree with any content of this Policy, you shall immediately stop accessing this Website and using all related services.

II. Scope and Methods of Information Collection

2.1 Types of Collected Information

We only collect information necessary for providing services and do not collect irrelevant information, mainly including the following two categories:

2.1.1 Necessary Personal Information

To complete account registration, order processing, delivery and after-sales services, you need to provide information including but not limited to: name, mobile phone number, email address, shipping address, payment account information (only used for payment verification, no complete payment password is stored), order information (product name, specification, quantity, payment amount, etc.).

2.1.2 Non-Necessary Personal Information

To optimize the service experience and provide personalized recommendations, you can voluntarily provide information including but not limited to: pet information (breed, age, gender, etc.), shopping preferences, evaluation feedback, browsing history, etc. You have the right to refuse to provide such information, and it will not affect your use of the core services of this Website.

2.2 Methods of Information Collection

1. Your active submission: Including information you actively provide when registering an account, filling in orders, submitting evaluations, and contacting customer service; 2. Automatic collection: When you access and browse this Website, we automatically collect information through technical means (such as server logs, browser caches, Cookies, etc.), including IP address, browser type, access time, page browsing records, etc. Such information is only used for website operation optimization and is not associated with personal identity; the scope of use and closure method of Cookies are detailed in point 4 of this article; 3. Third-party acquisition: After your authorization, relevant information obtained from cooperative third parties (such as PayPal, 17track, DHL, etc.) is used to verify identity, complete payment and delivery. We will strictly review the legality of the source of third-party information. 4. Cookie Usage Instructions: We will use Cookies when you access this Website. The scope of Cookie usage includes: ensuring the normal operation of the Website and the realization of core functions (such as maintaining account login status, saving shopping cart information); optimizing user experience (such as recording your browsing preferences, avoiding repeated input of commonly used information); counting website access data (such as page views, user access paths) for website function optimization and service improvement. You have the right to choose to disable Cookies. The specific closure methods are as follows: ① Google Chrome: Open browser settings → Click "Privacy and security" → Select "Site settings" → Find "Cookies and site data" → Choose "Block all Cookies" or customize settings as needed; ② Mozilla Firefox: Open browser settings → Click "Privacy & Security" → Under the "Cookies and Site Data" option, select "Block all websites from using Cookies"; ③ Microsoft Edge: Open browser settings → Click "Privacy, search, and services" → Find "Cookies and site permissions" → Select "Manage and delete Cookies and site data" → Set to block Cookies as needed; ④ Apple Safari (desktop version): Open browser preferences → Click "Privacy" → Under the "Cookies and website data" option, select "Block all Cookies". Please note that after disabling Cookies, some functions of this Website (such as automatic account login, shopping cart information saving) may not work properly, and we shall not be liable for any inconvenience caused thereby.

III. Purpose and Scope of Information Use

The personal information we collect is only used for the following purposes, and will not be used beyond the following scope without your explicit authorization:
  • Provide core services: Process your orders, complete payments, arrange deliveries, and provide after-sales services (such as returns and exchanges, consultation responses);
  • Account management: Verify your identity, maintain account security, and handle account-related issues (such as password retrieval);
  • Optimize service experience: Analyze user access habits, optimize website functions and page design, and provide personalized product recommendations (requires your voluntary authorization);
  • Compliance and security protection: Comply with relevant laws and regulations, prevent fraud risks, and protect the legitimate rights and interests of you and us;
  • Other purposes authorized by you: Such as sending you product updates, activity notifications and other information (you can unsubscribe at any time).

IV. Information Storage and Protection

4.1 Storage Period and Region

1. Storage period: We will store your personal information strictly for one year, starting from the date of completion of information collection; after the expiration of one year, we will delete or anonymize the personal information in accordance with the law (except as otherwise stipulated by laws and regulations). 2. Storage region: All your personal information collected by us is stored in the United Kingdom. We will take security measures that comply with relevant British and EU privacy laws and regulations (such as GDPR) to ensure that information storage is compliant and secure.

4.2 Security Protection Measures

We attach great importance to information security and adopt dual security measures of technology and management to prevent personal information leakage, tampering and loss: 1. Technical measures: Adopt technologies such as encrypted transmission (such as HTTPS), encrypted data storage, and access authority control to ensure the security of information transmission and storage; 2. Management measures: Establish a sound information security management system, strictly restrict information access rights, conduct information security training for relevant personnel, and regularly carry out security audits and risk assessments; 3. Emergency handling: In the event of security incidents such as personal information leakage, tampering, or loss, we will immediately activate the emergency plan, take remedial measures, and notify you and relevant regulatory authorities within the statutory time limit.

V. Information Disclosure and Sharing

We strictly protect your personal information and will not disclose or share your personal information to any irrelevant third parties without your explicit authorization, except in the following cases:
  • With your explicit authorization: Such as you authorizing a third party to obtain your order information for delivery services;
  • Legal and regulatory requirements: Information that has to be disclosed to comply with laws and regulations, administrative orders, judicial judgments, etc.;
  • Protect legitimate rights and interests: Necessary disclosure in emergency situations to protect the legitimate rights and interests such as personal safety and property safety of you, us or third parties;
  • Third-party cooperation: We have cooperative relationships with third-party institutions such as PayPal (payment service provider), 17track (logistics tracking inquiry service provider), and DHL (logistics and distribution service provider). To complete core services such as payment, logistics distribution and logistics tracking inquiry, we will share necessary personal information with the above third parties. The specific scope of sharing is as follows: share your name, email address and payment account-related information with PayPal (only for payment verification, excluding complete payment password); share your name, shipping address, contact phone number, order number and other information with 17track and DHL (only for logistics distribution and tracking inquiry). We have signed strict confidentiality agreements with the above third parties, clearly stipulating that they can only use your personal information within the scope of providing services for us, prohibit using it for any other purposes, and require them to take corresponding security protection measures;

VI. User Rights

You enjoy the following rights to your personal information, and we will provide you with convenient channels to exercise your rights:
  • Right of access and inquiry: You can log in to your account to query and view your personal information (such as account information, order records);
  • Right of correction and supplementation: If your personal information is incorrect or incomplete, you can contact customer service to apply for correction or supplementation;
  • Right of deletion: Under circumstances that comply with legal and regulatory provisions or the agreement between both parties, you can contact customer service to apply for deletion of your personal information, and we will delete it in a timely manner after verification (except as otherwise stipulated by laws and regulations);
  • Right to withdraw authorization: You can withdraw authorization for non-necessary information use, personalized recommendations, information pushes, etc. at any time. After withdrawal, we will no longer use such information to provide corresponding services, but it will not affect the legality of information use based on prior authorization;
  • Right of complaint and suggestion: If you have any questions, complaints or suggestions about personal information protection, you can contact us through the contact information published in this Policy, and we will feedback the processing result within 3 working days.

VII. Protection of Minors' Information

This Website does not provide services to minors. If a minor uses this Website without the consent of a guardian, the guardian shall immediately contact us after discovering it. We will delete the minor's personal information in a timely manner after verification and take measures to prohibit them from continuing to use the services of this Website.

VIII. Policy Update and Notification

1. We have the right to revise this Policy at any time in accordance with laws and regulations updates, business adjustments, technological development and other circumstances. The revised Policy will be published in a prominent position on this Website (such as the bottom of the homepage) and will take effect immediately upon publication; 2. If the policy revision involves core clauses (such as information collection scope, use purpose, sharing scope, etc.), we will send you a notification through your reserved contact information (such as email, SMS). Your continued use of the services of this Website shall be deemed as acceptance of the revised Policy.

IX. Contact Information

If you have any questions, complaints or suggestions about this Privacy Policy, or need to exercise rights related to personal information, you can contact us through the following methods: Customer Service Email: kevinwong159@outlook.com; Online Customer Service: "Online Consultation" entrance at the bottom right corner of this Website.