Shipping policy-1

Last Revised

February 4, 2026

I. Policy Overview

electroshop (hereinafter referred to as "we", "us", "our") is committed to providing you with efficient and reliable product delivery services. This Shipping Policy (hereinafter referred to as the "Policy") clarifies the delivery scope, delivery time limit, freight standards, delivery process and relevant precautions for products purchased through our official independent website (hereinafter referred to as the "Website"). By submitting an order and completing payment on this Website, you indicate that you have read, understood and agreed to be bound by this Policy, and also acknowledge the delivery terms of our cooperative logistics providers (such as DHL, etc.).

II. Shipping Scope

1. We currently support product delivery to most countries and regions around the world, and the core delivery areas include but are not limited to the United Kingdom, the United States, EU member states, Australia, Canada, etc. (hereinafter referred to as "Core Areas"); 2. Delivery services may not be available for some remote areas (such as islands, war-torn areas, internationally sanctioned areas, etc.), or additional remote area shipping fees may be charged, subject to the display on the order submission page; 3. If your shipping address is in an area not supported for delivery, we will take the initiative to contact you during the order review stage to negotiate order cancellation and full refund, or rearrange delivery after adjusting the shipping address.

III. Shipping Time Limit

3.1 Order Processing Time

1. We will complete order review, product outbound and logistics handover within 1-2 working days after you complete the payment (excluding weekends and legal holidays, order processing will be postponed to the next working day); 2. If the ordered product is out of stock or has abnormal specifications, we will contact you via customer service email or online customer service within 24 hours to negotiate replenishment, product replacement or order cancellation.

3.2 Logistics Delivery Time

The shipping time limit is calculated from the date the logistics provider collects the package. The shipping time varies in different regions, and the specific reference is as follows (excluding time delays caused by force majeure factors such as natural disasters, logistics congestion, customs inspection, etc.): 1. Delivery within Core Areas: 3-7 working days; 2. Delivery to non-Core Areas: 7-15 working days; 3. You can view the logistics track through the order details page, or log in to the 17track platform (www.17track.net) and enter the order number to query real-time logistics information.

IV. Shipping Fee Standards

4.1 Basic Shipping Fee

1. Core Areas: Free basic shipping for orders with an amount of 50 GBP (or equivalent foreign currency) or more; a basic shipping fee of 10 GBP (or equivalent foreign currency) will be charged for orders with an amount less than 50 GBP (or equivalent foreign currency); 2. Non-Core Areas: Free basic shipping for orders with an amount of 100 GBP (or equivalent foreign currency) or more; a basic shipping fee of 20 GBP (or equivalent foreign currency) will be charged for orders with an amount less than 100 GBP (or equivalent foreign currency); 3. The shipping fee will be automatically calculated and displayed on the order settlement page, subject to the actual amount you pay.

4.2 Additional Fees

1. Remote area fee: If your shipping address is in a remote area, an additional remote area shipping fee of 15-30 GBP (or equivalent foreign currency) will be charged in addition to the basic shipping fee, and the specific amount is subject to the display on the order page; 2. Customs duties and clearance fees: Tariffs, customs clearance fees and other fees that may arise from international shipping shall be borne by you (we do not bear such fees). For specific fee standards, please consult the customs of your location; 3. Express shipping fee: If you need express shipping service, you can contact customer service to apply. The express shipping fee will be calculated separately according to the delivery area and time limit.

V. Shipping Process

1. Order payment: You submit an order on this Website and complete the payment; 2. Order review: We complete the order review within 1-2 working days; 3. Product outbound: After the review is passed, we complete product packaging, outbound, and hand over to the cooperative logistics provider; 4. Logistics collection: After the logistics provider collects the package, it generates a logistics tracking number and updates the logistics track; 5. Transportation and delivery: The logistics provider transports the package to your shipping address according to the established route; 6. Sign for receipt: You or your designated recipient signs for the package to complete the delivery; 7. Abnormal handling: If there are situations such as package loss, damage, delay during delivery, you can contact customer service to feedback, and we will assist you in communicating with the logistics provider for handling.

VI. Shipping Notes

  • Please accurately fill in the shipping address, contact phone number, email address and other information when submitting an order to ensure the information is complete and valid. If the package cannot be delivered, delayed or lost due to incorrect information filling, you shall bear the responsibility;
  • When signing for the package, you or the designated recipient shall inspect the package appearance and product quantity on the spot. If you find problems such as package damage or missing products, you shall immediately refuse to sign for receipt, take photos/videos to retain evidence, and contact customer service to feedback. We will assist in handling;
  • If you cannot sign for the package in person, you can indicate the consignee's information in the order remarks, or contact the logistics provider to negotiate secondary delivery, storage at the designated pickup point, etc.;
  • For delivery delays, package damage or loss caused by force majeure factors (such as natural disasters, wars, policy adjustments, logistics congestion, customs inspection, etc.), we will make every effort to assist you in communicating with the logistics provider, but shall not bear direct liability for compensation;
  • If the logistics shows "signed for receipt" but you have not received the package, you can first contact the consignee, community property, courier station, etc. to verify. If the package is still not found, please contact customer service to feedback within 24 hours, and we will assist in verification.

VII. Policy Update and Contact Information

7.1 Policy Update

We have the right to revise this Policy at any time in accordance with factors such as logistics cooperation, market changes, and legal and regulatory adjustments. The revised Policy will be published in a prominent position on this Website (such as the bottom of the homepage) and will take effect immediately upon publication. Your continued shopping and order submission on this Website shall be deemed as acceptance of the revised Policy.

7.2 Contact Information

If you have any questions, complaints or suggestions about shipping matters, you can contact us through the following methods: Customer Service Email: kevinwong159@outlook.com; Online Customer Service: "Online Consultation" entrance at the bottom right corner of this Website. We will feedback the processing result within 3 working days.